Effective Date: 01/10/2024

At Robinson Care, your privacy and the protection of personal information is important to us. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website and engage with our services. By accessing and using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect both personal and non-personal information to provide and improve our services. The types of information we may collect include:

Personal Information

Contact Information: Name, email address

Non-Personal Information

Usage Data: Information about how you use and interact with our website, including IP address, browser type, device information, and browsing behaviour.

Cookies: We may use cookies to enhance user experience on our website. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We may use the collected information for the following purposes:

Communication: To contact you regarding inquiries and scheduling visits

Legal Compliance: To comply with any applicable legal or regulatory requirements.

Improvements: To make improvements to our website and user experience.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your personal information in the following ways:

Legal Requirements: We may disclose your information if required to do so by law, or to protect the safety of our young adults, staff, or others.

4. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes secure server environments and regular security audits. However, no data transmission over the internet can be guaranteed as 100% secure, and we cannot ensure the absolute security of your information.

5. Your Privacy Rights

You have the right to:

Access: Request access to the personal information we hold about you.

Rectification: Request corrections to inaccurate or incomplete personal information.

Deletion: Request the deletion of personal information, subject to certain legal obligations.

Restriction: Request a restriction on the processing of your personal data under certain circumstances.

To exercise these rights, please contact us at info@robinsoncare.co.uk

6. Retention of Information

We will retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or to comply with legal obligations. 

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website, including analytics and personalisation. You can set your browser to refuse all or some cookies, or to alert you when cookies are being used. However, certain website features may not function properly without cookies.

8. Links to Third-Party Websites

Our website may contain links to third-party websites that are not operated or controlled by us. We are not responsible for the privacy practices or the content of such external websites. We encourage you to review the privacy policies of these third-party sites.

9. Children's Privacy

Our website and services are intended for adults and the families of our young adults. We do not knowingly collect personal information from children under the age of 13. If we learn that we have inadvertently collected such information, we will delete it as soon as possible.

10. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any significant changes by updating the "Effective Date" at the top of this page. We encourage you to review this policy regularly to stay informed.

11. Contact Us

Sophie Robinson is the Data Protection Officer, if you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact Sophie at:

Info@robinsoncare.co.uk

This Privacy Policy is intended to provide transparency regarding our data handling practices and to help you feel confident that your personal information is in safe hands at Robinson Care